Frequently Asked Questions (FAQs)

What payment methods do you offer?

At Beauty Kingdom, we currently offer the following payment options:

  • Cash on Delivery (COD)
  • Easypaisa
  • JazzCash
  • Bank Transfer (if applicable)

What are the delivery charges?

We charge a flat delivery fee of Rs. 200 on all orders across Pakistan.

When will I receive my order?

Orders are usually delivered within 3 to 5 working days after order confirmation.

Delivery times may vary slightly during sales, public holidays, or due to courier delays.

How can I track my order?

You can contact our support team on WhatsApp for tracking details:

WhatsApp: +92 317 2001223

Our team will provide your tracking information and delivery updates.

What are your customer support timings?

Our customer support team is available:

  • Monday to Saturday
  • 10:00 AM to 6:00 PM

Feel free to contact us during working hours for any assistance.

What if my order arrives damaged or something is missing?

If you receive:

  • A damaged product
  • A leaking item
  • A missing product
  • A wrong item

Please contact us within 24 hours of delivery with clear photos and your order details.

Requests made after 24 hours for damaged or missing items may not be accepted.

Can I return or exchange a product?

Yes, returns or exchanges are accepted only if:

  • The item is damaged
  • The wrong product was delivered
  • The item is defective or leaking

The product must be:

  • Unused and unopened
  • In original packaging
  • Returned within 7 days of delivery

We do not accept exchanges or returns for:

  • Change of mind
  • Products no longer needed
  • Used/opened cosmetic products

How long does it take to receive a refund?

Once your return request is approved and the item is inspected, refunds are processed within 48 hours.

Refunds may be issued through:

  • Bank transfer
  • Easypaisa/JazzCash
  • Store credit (if preferred)

Are your products original?

Yes, we aim to provide high-quality and authentic beauty products sourced from trusted suppliers.

Any replica-inspired or non-branded items, if available, are carefully selected to meet our quality standards.

What happens if my return request is not approved?

If your return or refund request is not approved, our support team will clearly explain the reason and guide you accordingly.

I still need help. How can I contact you?

We’re always happy to assist you.

Beauty Kingdom Official Website

WhatsApp / Customer Support: +92 317 2001223

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