Refund & Return Policy
Welcome to Beauty Kingdom. We value our customers and aim to provide high-quality beauty and cosmetic products. Please read our Refund & Return Policy carefully before making a purchase.
Returns Eligibility
If you receive a damaged, defective, expired, or incorrect item, please notify us within 7 days of delivery. We will gladly assist you with a return or exchange request.
Unfortunately, we do not accept returns or exchanges for:
- Change of mind
- Products no longer needed
- Used or opened cosmetic products
- Products damaged due to misuse or improper handling
Conditions for Returns
To be eligible for a return, the item must:
- Be unused and unopened
- Be in its original packaging with seals, labels, and tags intact
- Include all accessories or complimentary items received with the order
All returned items go through a quality inspection. If the returned product does not meet our return conditions, we reserve the right to reject the request and return the item to the customer.
Order Cancellation
You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer support team at:
Phone / WhatsApp: +92 317 2001223
If the order has already been dispatched, you may refuse to accept the parcel at the time of delivery.
Damaged or Incorrect Products
Please inspect your order upon delivery. If you receive:
- A damaged product
- A defective item
- A wrong item
Contact us immediately with your order details and clear photos of the issue so we can resolve it as quickly as possible.
Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method
- Processing time may vary depending on your bank or payment provider
How to Request a Return
To request a return or exchange, please contact our customer service team:
Phone / WhatsApp: +92 317 2001223
Please provide:
- Your order number
- Product details
- Reason for return
- Supporting photos (if applicable)
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged unless received damaged or incorrect:
- Opened skincare products
- Used makeup products
- Personal care items
- Sale or clearance items
Contact Us
If you have any questions regarding our Refund & Return Policy, please contact us at:
Beauty Kingdom Official Website
Phone / WhatsApp: +92 317 2001223